Agreement to these terms

By creating an account, connecting a marketplace, importing a report, using the web dashboard, using the mobile app, installing the browser extension, starting a trial, or purchasing a subscription, you agree to these Terms. If you use TrackingInk for a company, publisher, imprint, author brand, or other organization, you represent that you have authority to bind that organization.

The service

TrackingInk provides author intelligence tools for publishing businesses, including dashboards, imports, sync, reporting, alerts, review signals, AI-assisted insights, and related support. TrackingInk helps you understand your publishing data; it does not operate your marketplace accounts, publish your books, set prices, file taxes, manage advertising, or make business decisions for you.

Independent product

TrackingInk is independent and is not owned, sponsored, endorsed, certified, or controlled by Amazon, Kindle Direct Publishing, Apple, Apple Books, Google, Google Play Books, or any other marketplace. Marketplace names, logos, and trademarks belong to their respective owners and are used only to identify the services that users may choose to connect or report from.

Marketplace accounts and third-party terms

You are solely responsible for your Amazon KDP, Apple Books, Google Play Books, and other marketplace accounts, including compliance with the terms, policies, security requirements, reporting rules, tax settings, payout rules, and account-review processes of those marketplaces. TrackingInk cannot control whether a marketplace accepts your account, keeps your session active, changes its reports, changes its interface, limits access, delays data, blocks requests, suspends your account, changes payout calculations, or changes its own terms.

Your authorization to connect data

When you connect a marketplace, import a file, use an extension, or start a sync, you authorize TrackingInk to process the data you provide or make available for the limited purpose of operating the service. You represent that you have the right to access that account, report, file, review, title, payout, royalty, tax, sales, KENP, or related data and to provide it to TrackingInk.

Credentials, sessions, and device security

You are responsible for protecting your login credentials, devices, email, app store account, browser profile, marketplace sessions, two-factor authentication, recovery information, and access tokens. TrackingInk may use secure storage, session snapshots, browser extension permissions, authentication tokens, or similar mechanisms to support the service, but you remain responsible for unauthorized access caused by compromised devices, shared accounts, weak passwords, malware, phishing, or failure to secure your own accounts.

Best-effort sync and import

Automatic sync, background sync, manual refresh, browser-extension import, report upload, and marketplace data collection are provided on a best-effort basis. Best-effort means TrackingInk will make commercially reasonable attempts to run the feature, but success is not guaranteed. TrackingInk does not guarantee that any sync or import will start, finish, run at a specific time, run at a specific frequency, capture every row, avoid duplicates, avoid delays, avoid interruptions, avoid marketplace blocks, or remain available after marketplace, operating-system, browser, network, device, app-store, or infrastructure changes.

• Mobile operating systems may delay, combine, throttle, or skip background jobs.
• Marketplace sessions may expire, require reauthorization, require two-factor verification, or be blocked by the marketplace.
• Marketplace pages, report formats, currencies, payout timing, tax treatment, labels, and data fields may change without notice.
• Browser extension imports require the user to be signed in, on a supported page, using a supported browser, and actively running the extension.
• Network outages, Cloud Run, database, queue, provider, email, app-store, device, or browser failures may prevent or delay processing.

No guarantee of data accuracy

TrackingInk works to present useful publishing analytics, but the service may contain errors, delays, missing records, stale data, duplicated rows, mismatched titles, incorrect country mapping, currency conversion differences, refund timing differences, tax withholding differences, payout timing differences, marketplace reconciliation differences, or incomplete historical data. Marketplace reports and official marketplace dashboards remain the source you should verify before making financial, tax, legal, operational, advertising, or publishing decisions.

AI insights and automated analysis

AI features, including Smart Insights, AI review analysis, Daily Pulse AI text, alerts, summaries, recommendations, anomaly detection, classifications, and generated explanations, are probabilistic and may be inaccurate, incomplete, outdated, biased, irrelevant, or unsuitable for your situation. AI output is not legal, tax, accounting, financial, investment, advertising, publishing, medical, or professional advice. You are responsible for reviewing and verifying AI output before relying on it.

Reports, exports, alerts, and scheduled delivery

PDF, CSV, XLSX, email, scheduled reports, alerts, notifications, and dashboards are convenience tools. TrackingInk does not guarantee that reports will be delivered at any specific time, received by a recipient, accepted by an email provider, contain every field, remain formatted the same way, or match marketplace records exactly. You should keep your own backups of source reports and official marketplace records.

Subscriptions, trials, billing, and cancellation

Paid features may be offered through the Apple App Store, Google Play, RevenueCat, Stripe, another checkout provider, or direct invoice. Subscription pricing, trial length, renewal timing, taxes, refunds, upgrades, downgrades, cancellation steps, and billing support may depend on where you purchased. Unless required by law or the applicable billing provider, fees are non-refundable once charged. If you purchased through Apple or Google, their subscription, refund, cancellation, tax, and payment rules may control those parts of the transaction.

Plan limits and feature changes

Plans may include limits such as title count, connections, platforms, sync cadence, manual refresh credits, history depth, currencies, AI runs, reports, recipients, scheduled reports, review text, or other usage limits. TrackingInk may add, remove, modify, pause, rename, gate, or discontinue features, plans, limits, beta features, integrations, or promotional offers at any time. Some features may be unavailable to some users, regions, devices, browsers, marketplaces, or plans.

Acceptable use

You may not misuse TrackingInk or use it in a way that creates security, legal, operational, marketplace, or reputational risk. Prohibited conduct includes unauthorized access, credential sharing without authority, scraping outside supported flows, bypassing rate limits, interfering with sync safeguards, reverse engineering, attacking systems, uploading malware, submitting false data, infringing rights, violating marketplace terms, or using the service for unlawful, deceptive, abusive, or harmful activity.

User content and data license

You retain ownership of the data, files, screenshots, messages, reports, titles, metadata, reviews, and other content you submit or make available. You grant TrackingInk a limited, worldwide, non-exclusive license to host, copy, process, transmit, display, analyze, transform, and create operational derivatives of that content as needed to provide, secure, support, maintain, and improve the service, comply with law, and enforce these Terms.

Privacy and data processing

TrackingInk's handling of personal data and publishing data is described in the Privacy Policy, Data Processing Addendum, Security Policy, Cookie Policy, and related notices. Those documents are incorporated into these Terms where applicable. If there is a conflict between these Terms and a signed written agreement, the signed written agreement controls for that customer to the extent of the conflict.

Beta, experimental, and unsupported features

Some features may be marked or treated as beta, experimental, preview, early access, unsupported, or internal. Those features may be less reliable, may change without notice, may produce incorrect output, may be removed, and may not be covered by standard support. You should not rely on beta or experimental features for critical decisions.

Support

TrackingInk may provide support by email, forms, in-app messages, documentation, or other channels. Support response times are not guaranteed unless a separate written agreement says otherwise. Sending screenshots, device details, marketplace context, timestamps, and reproduction steps helps support investigate faster, but does not guarantee a resolution.

Suspension and termination

TrackingInk may suspend, restrict, throttle, revoke, or terminate access if we believe an account violates these Terms, creates risk, causes operational burden, bypasses safeguards, violates marketplace rules, creates payment risk, triggers fraud or abuse signals, or exposes TrackingInk, users, marketplaces, or providers to harm. You may stop using the service at any time, subject to any applicable subscription cancellation process.

Disclaimers

To the maximum extent permitted by law, TrackingInk is provided 'as is' and 'as available' without warranties of any kind, whether express, implied, statutory, or otherwise. TrackingInk disclaims warranties of merchantability, fitness for a particular purpose, title, non-infringement, availability, reliability, accuracy, completeness, timeliness, security, uninterrupted operation, error-free operation, marketplace compatibility, and that defects will be corrected.

Limitation of liability

To the maximum extent permitted by law, TrackingInk and its owners, officers, employees, contractors, affiliates, suppliers, and providers will not be liable for indirect, incidental, special, consequential, exemplary, punitive, or lost-profit damages; lost revenue; lost data; lost goodwill; account suspension; marketplace action; tax, accounting, legal, advertising, or publishing decisions; failed sync; delayed sync; inaccurate data; unavailable data; AI output; or business interruption. To the maximum extent permitted by law, TrackingInk's total liability for all claims will not exceed the amount you paid to TrackingInk for the service in the six months before the event giving rise to the claim.

Indemnity

You agree to defend, indemnify, and hold harmless TrackingInk and its owners, officers, employees, contractors, affiliates, suppliers, and providers from claims, damages, losses, liabilities, costs, and expenses, including reasonable attorneys' fees, arising from your content, your marketplace accounts, your breach of these Terms, your violation of law, your misuse of the service, your violation of marketplace terms, or your infringement or misappropriation of third-party rights.

Disputes, governing law, and venue

Unless a signed written agreement says otherwise, these Terms are governed by the laws of the State of Florida, United States, without regard to conflict-of-law rules. Before filing a claim, each party agrees to first try to resolve the dispute informally by giving written notice and allowing thirty days for a good-faith resolution. Any dispute that is not resolved informally will be resolved individually and not as a class, consolidated, or representative action. To the maximum extent permitted by law, each party waives any right to a jury trial and any right to participate in a class action. Claims may be brought only in the state or federal courts located in Miami-Dade County, Florida, except where applicable consumer law requires another forum.

Changes to these terms

TrackingInk may update these Terms from time to time. When changes are material, TrackingInk may provide notice through the website, app, email, or another reasonable channel. Continued use of the service after the effective date of updated Terms means you accept the updated Terms.

Contact

Questions about these Terms should be sent through the support page. Legal notices should include your name, account email, organization, subject, detailed description, and any relevant documents or screenshots.